Terms & Conditions

By signing in to SOU Leads or otherwise using the service, you agree to these Terms and to our Privacy Policy. If you do not agree, you must not use the service.

People who submit a Facebook Lead Ad form are not CRM account holders. Their information is handled as described in the Privacy Policy and these Terms insofar as they describe how we use imported lead data.

SOU Leads is software-as-a-service for authorised SOU Tours staff. It is used to receive tour enquiries, store lead records, log calls and notes, send follow-up communications, and manage quotations. When Facebook is connected, the service may:

• List Facebook Pages the signed-in staff member administers
• Subscribe a chosen Page to lead-form (leadgen) webhooks
• Retrieve Instant Form submissions from Meta
• Create CRM leads so staff can follow up the tour enquiry

The service does not create or manage Facebook ads, send Messenger or Instagram campaigns, or provide a public booking website. Access is provided over the internet on an “as available” basis.

Accounts are issued by SOU Tours. There is no public self-registration. You must be authorised by SOU Tours to use the CRM. You represent that the information associated with your account is accurate.

You agree to:

• Keep your login credentials confidential and not share your account
• Sign out on shared devices and notify us promptly if you suspect unauthorised access
• Use the CRM only for legitimate SOU Tours sales and operations work
• Enter and update lead information in good faith
• Comply with applicable law, including telemarketing, messaging, and data-protection rules, when you contact a lead
• Disconnect Facebook or ask an administrator if you leave the organisation or no longer need Page access

You are responsible for activity that occurs under your account until you notify us of a compromise and we have had a reasonable opportunity to disable it.

If you connect Facebook, you also agree to Meta’s terms that apply to your Facebook account and Pages, including the Meta Platform Terms and Meta Community Standards.

You must:

• Connect only Pages you are authorised to manage
• Use imported Lead Ads data only to follow up the enquiry the person submitted (for example a tour request)
• Not use the integration to scrape Facebook, to obtain data you are not entitled to, or to contact people for unrelated commercial purposes
• Not request permissions or data beyond what the CRM is designed to use

SOU Tours may disconnect a Facebook integration, revoke tokens, or pause imports if Meta, a Page admin, or these Terms require it. Facebook Login and Graph APIs are provided by Meta, not by us; we do not control Meta outages, permission reviews, or policy changes.

You must not:

• Attempt to access another user’s account, tokens, or data without authorisation
• Probe, scan, or overload the service except through authorised testing
• Upload malware, or use the CRM to send spam, phishing, or unlawful messages
• Reverse engineer the service except where a law gives you that right and cannot be waived
• Resell, sublicense, or provide the CRM to third parties as a competing product
• Use lead data to discriminate unlawfully or to harass a person
• Circumvent rate limits, webhook verification, or other security controls

We may suspend or terminate access immediately if we reasonably believe these rules are broken or if continued use would harm leads, staff, Meta, or the service.

Lead records, including Facebook Instant Form answers, are processed so SOU Tours can respond to tour enquiries. Staff must treat that information as confidential. Our Privacy Policy and Data Deletion page explain storage, rights, and how to request erasure.

We aim to keep SOU Leads available, but we do not warrant uninterrupted or error-free operation. Availability may be affected by:

• Scheduled or emergency maintenance
• Hostinger, Supabase, internet, or DNS failures
• Meta / Facebook API, webhook, or permission changes and outages
• Events beyond our reasonable control

We do not guarantee that every Facebook lead will import instantly or at all. Staff should also check Facebook’s lead export if a submission appears missing. Features may change as we improve the CRM.

SOU Tours and its licensors own SOU Leads, including software, design, and trademarks. You receive a limited, non-exclusive, non-transferable right to use the CRM for SOU Tours’ internal operations while your account is active. You do not acquire ownership of the software. Lead content remains subject to the Privacy Policy and applicable law.

The service is provided “as is” and “as available”. To the fullest extent permitted by law, SOU Tours disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, SOU Tours is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost bookings, lost data, or business interruption, whether arising in contract, tort, or otherwise, even if advised of the possibility.

Our total liability arising out of or relating to SOU Leads is limited to the fees (if any) you paid us for the CRM in the three months before the claim, or INR 10,000, whichever is greater. Nothing in these Terms excludes liability that cannot be excluded under Indian law, including liability for fraud or for death or personal injury caused by negligence where such exclusion is prohibited.

You acknowledge that Facebook, Hostinger, and Supabase are independent providers. We are not responsible for their acts, omissions, downtime, or policy enforcement, except to the extent a non-excludable law says otherwise.

You will indemnify SOU Tours against claims, losses, and reasonable costs arising from your misuse of the CRM, your breach of these Terms, or your use of imported lead data in a way that violates law or Meta’s terms, except to the extent caused by our wilful misconduct.

We may suspend or end access at any time if your employment or engagement with SOU Tours ends, if you breach these Terms, or if we discontinue the service. You may stop using the CRM at any time. Provisions that by their nature should survive (including limitation of liability, indemnity, and governing law) will survive.

These Terms are governed by the laws of India. Courts in India shall have exclusive jurisdiction, without prejudice to any mandatory consumer protection venue that cannot be waived.

We may update these Terms by posting a new version on this page and changing the “Last updated” date. Continued use of the CRM after the update constitutes acceptance by staff users. If you do not agree, you must stop using the service and ask an administrator to disable your account.

SOU Tours
Product: SOU Leads
CRM: https://leads.soutours.in
Email: privacy@soutours.in

Related documents: Privacy Policy and Data Deletion instructions.